Grow incident

Missing Data in the Shopify Orders Warehouse Tables

Minor Resolved View vendor source →

Grow experienced a minor incident on March 22, 2023 affecting Shopify, lasting 3h 27m. The incident has been resolved; the full update timeline is below.

Started
Mar 22, 2023, 05:26 PM UTC
Resolved
Mar 22, 2023, 08:54 PM UTC
Duration
3h 27m
Detected by Pingoru
Mar 22, 2023, 05:26 PM UTC

Affected components

Shopify

Update timeline

  1. monitoring Mar 22, 2023, 05:26 PM UTC

    Supplier location info within the Orders Line Items warehouse table is currently returning no information. We have identified the issue and are working on a fix.

  2. resolved Mar 22, 2023, 08:54 PM UTC

    The incident has been resolved. We have deployed a fix that will pull the data in based on the format that Shopify has redesigned. For those impacted, further details will be sent out. Thank you for your patience.