Grow experienced a critical incident on March 22, 2023 affecting Shopify, lasting 18h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 22, 2023, 05:57 PM UTC
We are currently experiencing an issue with Shopify connections returning the following error message. "An error has occurred with the Shopify servers. Please wait a few minutes and try again." Our team has identified that the error is related to an update to our permissions that has is requiring a re-authentication to Shopify for our users. If your connection has been made before March 16th, 2023 we recommend re-authenticating. We apologize for any inconvenience this may cause. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected].
- monitoring Mar 22, 2023, 08:54 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 23, 2023, 12:29 PM UTC
The errors can be resolved by re-authenticating. We will be sending out more detailed information to affected users. If you have any further questions or concerns, please do not hesitate to reach out to our support team at [email protected].