Grow incident

Grow Outage

Critical Resolved View vendor source →

Grow experienced a critical incident on March 31, 2023 affecting Builder and Dashboards and Metric Utilities and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2023, 07:22 PM UTC
Resolved
Mar 31, 2023, 08:43 PM UTC
Duration
1h 21m
Detected by Pingoru
Mar 31, 2023, 07:22 PM UTC

Affected components

Builder and DashboardsMetric UtilitiesWhitelabel

Update timeline

  1. investigating Mar 31, 2023, 07:22 PM UTC

    We are currently investigating this issue.

  2. identified Mar 31, 2023, 07:30 PM UTC

    We recently found an update affecting metric tile positioning issues. Existing metrics with a “copy” source may have been reset on their tile positions. We are looking into what dashboards may have been affected and have paused grow-app usage to prevent further dashboards from being potentially affected.

  3. monitoring Mar 31, 2023, 08:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2023, 08:43 PM UTC

    This incident has been resolved.