Grow experienced a minor incident on January 12, 2024 affecting Builder and Dashboards and Metric Utilities and 1 more component, lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 04:25 PM UTC
Throughout this week, we've experienced performance degradation during the hour of 8AM PST. This has led to brief service outages lasting a few minutes, followed by continued performance issues for approximately 20-30 minutes. Our team promptly identified the underlying cause, but the initial solution partially addressed the issue. We understand the inconvenience this has caused and want to assure you that we are diligently working on a more effective resolution. Our goal is to implement a comprehensive fix by the end of today. We appreciate your patience and understanding as we strive to enhance your experience with our platform. Please do not hesitate to reach out to our customer support team for any assistance or further information.
- identified Jan 12, 2024, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 12, 2024, 10:48 PM UTC
A solution is currently being tested within our NPD environments.
- monitoring Jan 14, 2024, 09:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 15, 2024, 04:37 PM UTC
This incident has been resolved.