Groups.io incident

Database issue

Critical Resolved View vendor source →

Groups.io experienced a critical incident on August 21, 2018 affecting Web and Email and 1 more component, lasting 13h 48m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2018, 02:23 PM UTC
Resolved
Aug 22, 2018, 04:12 AM UTC
Duration
13h 48m
Detected by Pingoru
Aug 21, 2018, 02:23 PM UTC

Affected components

WebEmailAPI ServerMessage SearchGroup SearchFiles SearchDatabase SearchWiki Search

Update timeline

  1. investigating Aug 21, 2018, 02:23 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 21, 2018, 02:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 21, 2018, 02:54 PM UTC

    The issue was a bugfix to chat that went in yesterday around noon. The bugfix contained another bug, which was triggered this morning. We have temporarily disabled chat until we can fix the bugfix.

  4. resolved Aug 22, 2018, 04:12 AM UTC

    This incident has been resolved.