Groups.io incident

Database connectivity issues

Notice Resolved View vendor source →

Groups.io experienced a notice incident on August 12, 2022 affecting Web and Email and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2022, 12:53 PM UTC
Resolved
Aug 12, 2022, 01:09 PM UTC
Duration
15m
Detected by Pingoru
Aug 12, 2022, 12:53 PM UTC

Affected components

WebEmailAPI ServerMessage SearchGroup SearchFiles SearchDatabase SearchWiki Search

Update timeline

  1. investigating Aug 12, 2022, 12:53 PM UTC

    There is an issue connecting to the database connection pooler.

  2. monitoring Aug 12, 2022, 01:01 PM UTC

    The affected machine has been rebooted and the site is working once again.

  3. resolved Aug 12, 2022, 01:09 PM UTC

    This incident has been resolved.