Greenhost incident

[Fixed] Sending of email via webmail not working

Minor Resolved View vendor source →

Greenhost experienced a minor incident on September 30, 2021, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2021, 03:33 PM UTC
Resolved
Sep 30, 2021, 04:58 PM UTC
Duration
1h 25m
Detected by Pingoru
Sep 30, 2021, 03:33 PM UTC

Update timeline

  1. investigating Sep 30, 2021, 03:33 PM UTC

    We are currently experiencing issues with the webmail. There is a problem with the connection to our SMTP server from within the webmail. As a result it is currently impossible to send emails from the webmail. This does not affect incoming emails, nor does this affect the sending of emails via a different email client, like Thunderbird, Outlook, Mac Mail or the app on your smartphone. We are looking for a solution to this issue now.

  2. resolved Sep 30, 2021, 04:58 PM UTC

    The problem has been fixed. Sending email via webmail is possible again. There is still some work to be done to make the situation fully stable, but we don't expect this will cause any problems anymore.