Green Cloud Technologies Outage History
Green Cloud Technologies is up right nowPingoru has recorded 48 incidents for Green Cloud Technologies: 14 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 4 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 3 | 0 of 744 (0%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 517 (0%) |
Incidents, newest first
Notice September 3, 2026 GCD Status Page Transition to Account App – Network - Greenville, SC, DaaS - Greenville, SC, BaaS with Veeam - Greenville, SC, DRaaS with Zerto - Atlanta, GA and 47 more
Started Sep 03, 2026, 04:20 PM UTC· resolved Sep 03, 2026, 04:20 PM UTC
- resolved Sep 03, 2026, 04:20 PM UTC
11:11 Systems engineers have migrated all of the legacy Green Cloud Defense customer communications into our global communications tool. As of today, 3 September 2026, we have sunset the site: https://status.grncld.net/. All future maintenance and incident notifications will be communicated via the customer portal in 11:11 Systems. If you have not already opted-in to these future maintenance and incident communications please use the link below to learn how to opt-in to these communications. How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page).
Minor May 25, 2026 Virtual Server Restarts due to Compute Node failure - ATL – IaaS - Atlanta, GA
Started May 25, 2026, 01:57 AM UTC· resolved May 25, 2026, 01:57 AM UTC
- resolved May 25, 2026, 01:57 AM UTC
Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:40 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.
Minor March 18, 2026 Degraded Performance - Houston Zerto 2h 40m DRaaS with Zerto - Houston, TX
Started Mar 18, 2026, 06:39 PM UTC· resolved Mar 18, 2026, 09:19 PM UTC
- identified Mar 18, 2026, 06:39 PM UTC
11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.
- monitoring Mar 18, 2026, 07:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 09:19 PM UTC
This incident has been resolved.
Notice December 15, 2025 Virtual Server Restarts due to Compute Node failure - HOU 11m IaaS - Houston, TX
Started Dec 15, 2025, 09:18 PM UTC· resolved Dec 15, 2025, 09:29 PM UTC
- identified Dec 15, 2025, 09:18 PM UTC
Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.
- resolved Dec 15, 2025, 09:29 PM UTC
This incident has been resolved.
Minor October 31, 2025 Virtual Server Restarts due to Compute Node failure - NVL – IaaS - Nashville, TN
Started Oct 31, 2025, 03:52 PM UTC· resolved Oct 31, 2025, 03:52 PM UTC
- resolved Oct 31, 2025, 03:52 PM UTC
Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.
Minor September 6, 2025 Virtual Server Restarts due to Compute Node failure – IaaS - Greenville, SC
Started Sep 06, 2025, 05:55 PM UTC· resolved Sep 06, 2025, 05:55 PM UTC
- resolved Sep 06, 2025, 05:55 PM UTC
Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.
Minor September 2, 2025 ATL - Virtual Server Restarts due to Compute Node failure – IaaS - Atlanta, GA
Started Sep 02, 2025, 02:26 PM UTC· resolved Sep 02, 2025, 02:26 PM UTC
- resolved Sep 02, 2025, 02:26 PM UTC
Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.
Minor August 18, 2025 11:11 Systems - Support Ticket Generation Issues - 8/18/2025 20h 18m Network - Greenville, SC, DaaS - Greenville, SC, BaaS with Veeam - Greenville, SC, DRaaS with Zerto - Atlanta, GA and 47 more
Started Aug 18, 2025, 07:35 PM UTC· resolved Aug 19, 2025, 03:54 PM UTC
- investigating Aug 18, 2025, 07:35 PM UTC
We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.
- resolved Aug 19, 2025, 03:54 PM UTC
Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.
Minor July 18, 2025 Atlanta BaaS with Veeam 38d 18h BaaS with Veeam - Atlanta, GA
Started Jul 18, 2025, 08:21 PM UTC· resolved Aug 26, 2025, 03:02 PM UTC
- investigating Jul 18, 2025, 08:21 PM UTC
11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.
- investigating Jul 22, 2025, 09:47 PM UTC
11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.
- resolved Aug 26, 2025, 03:02 PM UTC
This incident has been resolved.
Major June 10, 2025 Greenville - IaaS Incident 1d 3h IaaS - Greenville, SC
Started Jun 10, 2025, 05:55 PM UTC· resolved Jun 11, 2025, 09:37 PM UTC
- investigating Jun 10, 2025, 05:55 PM UTC
Engineers are aware of an issue current in the GSP datacenter and are currently investigating.
- identified Jun 10, 2025, 07:08 PM UTC
11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.
- identified Jun 10, 2025, 08:21 PM UTC
11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.
- monitoring Jun 10, 2025, 09:51 PM UTC
11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.
- resolved Jun 11, 2025, 09:37 PM UTC
The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Minor April 30, 2025 11:11 Systems - Support Ticket Generation Issues - 04/30/2025 18m Network - Greenville, SC, DaaS - Greenville, SC, BaaS with Veeam - Greenville, SC, DRaaS with Zerto - Atlanta, GA and 46 more
Started Apr 30, 2025, 09:19 PM UTC· resolved Apr 30, 2025, 09:38 PM UTC
- investigating Apr 30, 2025, 09:19 PM UTC
We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.
- resolved Apr 30, 2025, 09:38 PM UTC
Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.
Minor April 30, 2025 ATL - IaaS Backups 16d 1h IaaS - Atlanta, GA, DRaaS with Veeam - Atlanta, GA
Started Apr 30, 2025, 12:22 PM UTC· resolved May 16, 2025, 02:14 PM UTC
- investigating Apr 30, 2025, 12:22 PM UTC
11:11's Cloud Infrastructure team is investigating an issue resulting in intermittently delayed or failed IaaS backups in the Atlanta data center. More details will be provided in updates as information becomes available.
- investigating May 02, 2025, 03:00 PM UTC
Engineers are continuing to work with our vendor to identify and resolve the issues affecting a portion of IaaS backups in the Atlanta data center. During this time, customer backups may continue to be intermittently delayed or unable to complete. The next update will be posted as information becomes available.
- investigating May 02, 2025, 04:19 PM UTC
11:11 engineers are also aware of intermittent degraded performance for IaaS in the Atlanta data center. Engineers are currently working with the vendor to resolve the issue.
- identified May 02, 2025, 06:28 PM UTC
11:11 engineers worked with our vendor to identify and potentially resolve the issue causing degraded performance affecting a portion of IaaS backups in Atlanta. The team is continuing to monitor the environment for stability. Engineers identified the cause of the performance degradation in the IaaS environment in Atlanta and the team is continuing to work towards resolution. Customers may continue to see degraded performance as engineers work towards resolution. The next update will be posted as information becomes available.
- monitoring May 08, 2025, 01:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 16, 2025, 02:14 PM UTC
This incident has been resolved.
Minor April 1, 2025 PHX IaaS vCloud Interface Unavailable 1d 18h IaaS - Phoenix, AZ
Started Apr 01, 2025, 01:20 AM UTC· resolved Apr 02, 2025, 08:13 PM UTC
- identified Apr 01, 2025, 01:20 AM UTC
Engineers have identified an issue that is affecting management functions in the VCD portal along with Zerto Cloud to Cloud replications that replicate to or from PHX . We are working with our vendor for a resolution. If you have any questions, please contact support: https://1111systems.com/support/contact-support/
- monitoring Apr 01, 2025, 03:29 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2025, 08:13 PM UTC
This incident has been resolved.
Major January 3, 2025 11:11 DRaaS for Zerto - Investigating Possible Service Disruption - Atlanta 9h 33m DRaaS with Zerto - Atlanta, GA, DRaaS with Zerto - Phoenix, AZ
Started Jan 03, 2025, 04:55 AM UTC· resolved Jan 03, 2025, 02:28 PM UTC
- investigating Jan 03, 2025, 04:55 AM UTC
11:11's Cloud Infrastructure team is investigating a possible service disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. More details will be provided in updates as information becomes available.
- investigating Jan 03, 2025, 06:10 AM UTC
We are continuing to investigate this issue.
- monitoring Jan 03, 2025, 07:31 AM UTC
11:11's Cloud Infrastructure team identified aservice disruption in the 11:11 DRaaS for Zerto environment in the Atlanta data center. During the impacted time, customers with replication in ATL may have experienced replication failures. Engineers have completed the fix for this issue, and the team is monitoring to ensure all replications are completing successfully.
- resolved Jan 03, 2025, 02:28 PM UTC
This incident has been resolved.
Major January 2, 2025 IaaS ATL Issue 19h 10m IaaS - Atlanta, GA
Started Jan 02, 2025, 07:57 PM UTC· resolved Jan 03, 2025, 03:08 PM UTC
- investigating Jan 02, 2025, 07:57 PM UTC
11:11 Engineers are currently aware of an issue affecting a subset of customers in the ATL datacenter.
- identified Jan 02, 2025, 08:19 PM UTC
11:11 Engineers have identified the issue and are working on restoration. Some customers may start to see VM's come back online now.
- monitoring Jan 02, 2025, 10:34 PM UTC
11:11 Engineers have resolved the issues with impacted customer VM's. Customer VM's should all be online now at this time. If there are any lingering issues please reach out to the 11:11 support team.
- resolved Jan 03, 2025, 03:08 PM UTC
11:11 Engineers have confirmed no further issues for this incident. All services continue to remain operational. This incident is now resolved. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.
Notice November 30, 2024 Virtual Desktop restarts due to Compute Node failure in ATL – IaaS - Atlanta, GA
Started Nov 30, 2024, 07:19 AM UTC· resolved Nov 30, 2024, 07:19 AM UTC
- resolved Nov 30, 2024, 07:19 AM UTC
Due to a failure of a hypervisor compute node in our Atlanta, GA data center, a small number of virtual desktops were automatically restarted onto other compute nodes. This restart activity concluded by 2:03 am Eastern Time. Please contact 11:11 Support if you have any questions or issues regarding this incident.
Minor November 20, 2024 11:11 DRaaS for Zerto - Investigating Possible Service Disruption - Houston 1d 1h DRaaS with Zerto - Houston, TX
Started Nov 20, 2024, 03:11 PM UTC· resolved Nov 21, 2024, 04:13 PM UTC
- investigating Nov 20, 2024, 03:11 PM UTC
11:11's Cloud Infrastructure team is investigating a possible service disruption in the 11:11 DRaaS for Zerto environment in the Houston data center. More details will be provided in updates as information becomes available.
- monitoring Nov 20, 2024, 03:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 21, 2024, 04:13 PM UTC
This incident has been resolved.
Notice November 7, 2024 Awareness: Issues with the Email Address Support@11:11systems.com 1d Network - Greenville, SC, DaaS - Greenville, SC, BaaS with Veeam - Greenville, SC, DRaaS with Zerto - Atlanta, GA and 47 more
Started Nov 07, 2024, 02:20 PM UTC· resolved Nov 08, 2024, 02:20 PM UTC
- resolved Nov 07, 2024, 03:02 PM UTC
Our engineers were aware of an issue affecting the email address for support ([email protected]). Customers may have received bounce backs and support tickets may not have been created. This was resolved at approximately 14:20 UTC. If you submitted an email to support before 14:20 UTC and received a bounce back, please resend your email request or use one of the methods below to contact support. During the time of impact, customers could still create a ticket via the Account App: https://success.1111systems.com/docs/11-11-services-information/account-management-application#support-tickets or if there was an urgent request, we advise that customers please contact support via phone or chat. Legacy GCD: North America: +1.877.465.1217