Green Cloud Technologies incident

ATL IaaS vCloud Directory Console not working

Major Resolved View vendor source →

Green Cloud Technologies experienced a major incident on May 15, 2024 affecting IaaS - Atlanta, GA, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2024, 05:04 PM UTC
Resolved
May 15, 2024, 09:35 PM UTC
Duration
4h 30m
Detected by Pingoru
May 15, 2024, 05:04 PM UTC

Affected components

IaaS - Atlanta, GA

Update timeline

  1. investigating May 15, 2024, 05:04 PM UTC

    We are currently investigating our ATL IaaS vCloud Directory Console not working out of our vCloud portal. All other vCloud operations should be working (ie. VM control, networking, NSX Edge configuration). We will update this ticket when more information is provided.

  2. identified May 15, 2024, 07:03 PM UTC

    The source of the disruption has been identified. Our teams are proceeding with mitigation at this time. Our teams are fully available to provide support and answer any questions you may have about this event. Please contact 11:11 Support if you have any questions regarding this incident. Updates will be provided every 30 minutes or until the event is resolved.

  3. monitoring May 15, 2024, 07:04 PM UTC

    A Fix has been implemented and we are now Monitoring the service.

  4. resolved May 15, 2024, 09:35 PM UTC

    This incident has been resolved.