Green Cloud Technologies experienced a major incident on May 20, 2024 affecting IaaS - Nashville, TN and DaaS - Nashville, TN, lasting 22h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2024, 02:01 PM UTC
On 20 May 2024 at 11:24 UTC, a portion of customers in the Nashville data center may be experiencing management or production connectivity issues. Engineers are investigating and working towards resolution. If you are experiencing any issues please contact your support team for assistance.
- investigating May 20, 2024, 02:12 PM UTC
On 20 May 2024 at 11:24 UTC, a portion of customers in the Nashville data center may be experiencing production connectivity issues. Engineers identified a problem with virtual firewalls and are working to resolve the issues. If you are experiencing any impact please contact your support team for assistance.
- monitoring May 20, 2024, 02:35 PM UTC
On 20 May 2024 at 11:24 UTC, a portion of customers in the Nashville data center may be experiencing production connectivity issues. Engineers identified a problem with virtual firewalls and resolved the issue at 02:20 UTC. If you are experiencing any impact please contact your support team for assistance.
- resolved May 21, 2024, 12:23 PM UTC
This incident has been resolved.