Green Cloud Technologies incident

Emergency patching of Veeam infrastructure servicing IaaS environments

Green Cloud Technologies experienced a minor incident on May 21, 2024 affecting IaaS - Nashville, TN and IaaS - Greenville, SC and 1 more component, lasting 2h 40m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2024, 06:20 PM UTC
Resolved: May 21, 2024, 09:00 PM UTC
Duration: 2h 40m
Detected by Pingoru: May 21, 2024, 06:20 PM UTC

Affected components

IaaS - Nashville, TNIaaS - Greenville, SCIaaS - Houston, TXIaaS - Atlanta, GAIaaS - Phoenix, AZIaaS - Minneapolis, MN

Update timeline

identified May 21, 2024, 06:20 PM UTC

11:11 Systems engineering is commencing with emergency patching immediately to remediate against CVEs outline here:https://www.veeam.com/kb4510 Backup Enterprise Manager console access will be intermittently unavailable while the patches are applied. If you require a file-level restore, please contact support for assistance. If you have any questions, please contact support: https://1111systems.com/support/contact-support/
resolved May 21, 2024, 09:00 PM UTC

Patching has been completed and the Backup Enterprise Manager console functionality has been fully restored.