Green Cloud Technologies experienced a major incident on May 25, 2024 affecting DRaaS with Zerto - Atlanta, GA and IaaS - Atlanta, GA, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2024, 02:26 AM UTC
11:11 engineers are investigating an issue with one of out storage SAN's in the Atlanta data center. A small number of VM's may show storage errors or be offline currently. We are investigating with our vendor.
- investigating May 25, 2024, 03:01 AM UTC
Engineers are continuing to investigate this issue and work with our vendor to resolve impact. The next update will be posted as information becomes available. If you have any questions, please contact a member of your support team.
- identified May 25, 2024, 04:03 AM UTC
Engineers have resolved the underlying issue and are currently working to resolve any residual impact. A portion of affected customers may continue to experience issues until remediation activities are completed. The next update will be posted as information becomes available.
- identified May 25, 2024, 05:07 AM UTC
Engineers are continuing work to resolve customer impact. Additionally, replication may be unavailable for a small subset of customers using 11:11 DRaaS for Zerto. If you are continuing to experience issues, please contact a member of your support team.
- monitoring May 25, 2024, 08:56 AM UTC
Engineers has completed the remediation steps and confirmed the affected datastore is fully functional. We are continuing to monitor for any lingering affects. If you are continuing to experience any issues please contact a member of your support team.
- resolved May 28, 2024, 02:35 PM UTC
This incident has been resolved.