Gratheon incident

Login and app operations disrupted

Major Resolved View vendor source →

Gratheon experienced a major incident on October 23, 2025 affecting Web-app and API (GraphQL) and 1 more component, lasting 6h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 02:00 PM UTC
Resolved
Oct 23, 2025, 08:32 PM UTC
Duration
6h 31m
Detected by Pingoru
Oct 23, 2025, 02:00 PM UTC

Affected components

Web-appAPI (GraphQL)Website

Update timeline

  1. investigating Oct 23, 2025, 08:31 PM UTC

    Users experience trouble logging in or making changes due to degradation in graphql api router microservice

  2. monitoring Oct 23, 2025, 08:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 23, 2025, 08:32 PM UTC

    This incident has been resolved.