Grammarly incident
Generative AI assistance is not available in Grammarly for Windows
Grammarly experienced a minor incident on October 9, 2025 affecting Grammarly for Windows and Generative AI assistance, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 09:56 AM UTC
We’re investigating reports that generative AI is unavailable when using Grammarly for Windows, and we’ll provide an update soon. In the meantime, you’re welcome to use generative AI features at app.grammarly.com.
- identified Oct 09, 2025, 10:18 AM UTC
The issue has been identified, and we are working on a fix. We apologize for the inconvenience and appreciate your patience.
- identified Oct 09, 2025, 10:50 AM UTC
The fix is being implemented. We appreciate your patience as we work on this.
- monitoring Oct 09, 2025, 01:27 PM UTC
The new Grammarly for Windows version is now available to everyone. The update will happen automatically, which should resolve the issue. If you continue to experience problems, please reinstall Grammarly for Windows by following these steps: https://support.grammarly.com/hc/en-us/articles/4403747415821
- resolved Oct 09, 2025, 02:16 PM UTC
This incident has beed resolved.