Grammarly incident

Service interruption affecting Grammarly

Critical Resolved View vendor source →

Grammarly experienced a critical incident on May 5, 2025 affecting Grammarly for Windows and Grammarly for Mac and 1 more component, lasting 2h 7m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2025, 04:49 PM UTC
Resolved
May 05, 2025, 06:56 PM UTC
Duration
2h 7m
Detected by Pingoru
May 05, 2025, 04:49 PM UTC

Affected components

Grammarly for WindowsGrammarly for MacGrammarly EditorGrammarly's Browser ExtensionGrammarly for AndroidGrammarly for iPhoneGrammarly for iPadLoginBilling ServiceWriting Suggestions

Update timeline

  1. investigating May 05, 2025, 04:49 PM UTC

    We’re currently working through a service interruption. Some users, including Grammarly Enterprise customers, may not see Grammarly suggestions or see “Something went wrong."

  2. investigating May 05, 2025, 05:47 PM UTC

    Grammarly is also experiencing a service interruption that is preventing us from processing payments. We are working to find a solution as quickly as possible and will keep you updated.

  3. investigating May 05, 2025, 06:41 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 05, 2025, 06:51 PM UTC

    The issue with processing payments has been identified, and a fix is being implemented.

  5. resolved May 05, 2025, 06:56 PM UTC

    The issue has been resolved. Happy writing!