GrainQL experienced a minor incident on August 6, 2026 affecting Website and Dashboard and 1 more component, lasting 18h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 10:05 PM UTC
Status: Investigating Between Aug 6, ~22:05 UTC and Aug 7, 16:30 UTC, all Grain domains were unreachable. This included tag.grainql.com: http://tag.grainql.com, clientapis.grainql.com: http://clientapis.grainql.com, and grainql.com: http://grainql.com. Sites that embed the Grain script loaded slowly, up to 30 seconds in some cases. Grain did not collect analytics events in this period. Cause "An error in our domain registration caused our DNS provider to change. The new servers accepted connections but did not respond. Browsers waited for the full connection timeout, which made customer pages slow. " Resolution "We corrected the domain registration on Aug 7. We restored the correct name servers and DNS records. DNS caches held the incorrect records for up to 12 hours, so recovery was gradual. " Follow-up actions "• We added monitoring and safeguards for our domain registration. • We will add external uptime monitoring for tag.grainql.com: http://tag.grainql.com and clientapis.grainql.com: http://clientapis.grainql.com. • We will update the embed instructions so that a script outage cannot block customer pages. " Affected components Website (Full outage) Query API (Full outage) Data Engine (Operational) Tenant and Management APIs (Full outage) Client API (Full outage) Dashboard (Full outage)
- resolved Aug 07, 2026, 04:25 PM UTC
Status: Resolved Between Aug 6, ~22:05 UTC and Aug 7, 16:30 UTC, all Grain domains were unreachable. This included tag.grainql.com: http://tag.grainql.com, clientapis.grainql.com: http://clientapis.grainql.com, and grainql.com: http://grainql.com. Sites that embed the Grain script loaded slowly, up to 30 seconds in some cases. Grain did not collect analytics events in this period. Cause "An error in our domain registration caused our DNS provider to change. The new servers accepted connections but did not respond. Browsers waited for the full connection timeout, which made customer pages slow. " Resolution "We corrected the domain registration on Aug 7. We restored the correct name servers and DNS records. DNS caches held the incorrect records for up to 12 hours, so recovery was gradual. " Follow-up actions "• We added monitoring and safeguards for our domain registration. • We will add external uptime monitoring for tag.grainql.com: http://tag.grainql.com and clientapis.grainql.com: http://clientapis.grainql.com. • We will update the embed instructions so that a script outage cannot block customer pages. " Affected components Website (Operational) Query API (Operational) Data Engine (Operational) Tenant and Management APIs (Operational) Client API (Operational) Dashboard (Operational)