GoToMeeting Outage History

GoToMeeting is up right now

GoToMeeting had 50 outages in the last 2 years totaling 72h 24m of downtime — averaging 2.1 incidents per month.

There were 50 GoToMeeting outages since December 16, 2024 totaling 72h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.gotomeeting.com

Major September 18, 2025

Contact Center – Call Queues and Contact Center – Issues logging into queues

Detected by Pingoru
Sep 18, 2025, 05:59 PM UTC
Resolved
Sep 18, 2025, 06:18 PM UTC
Duration
19m
Affected: Contact Center
Timeline · 4 updates
  1. investigating Sep 18, 2025, 05:59 PM UTC

    We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Sep 18, 2025, 06:01 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Sep 18, 2025, 06:03 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Sep 18, 2025, 06:18 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major August 25, 2025

GoTo Connect - Issues with Outbound Calls - APAC region

Detected by Pingoru
Aug 25, 2025, 03:38 AM UTC
Resolved
Aug 25, 2025, 04:36 AM UTC
Duration
57m
Affected: PSTN Calls - Outbound
Timeline · 4 updates
  1. investigating Aug 25, 2025, 03:38 AM UTC

    We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers from the APAC region may be experiencing issues while making outbound calls Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 25, 2025, 04:28 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 25, 2025, 04:30 AM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 25, 2025, 04:36 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major August 20, 2025

Grasshopper - Issue with web portal and outgoing calls

Detected by Pingoru
Aug 20, 2025, 06:19 PM UTC
Resolved
Aug 20, 2025, 07:33 PM UTC
Duration
1h 14m
Affected: Grasshopper
Timeline · 4 updates
  1. investigating Aug 20, 2025, 06:19 PM UTC

    We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 20, 2025, 06:33 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 20, 2025, 07:06 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 20, 2025, 07:33 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major August 20, 2025

GoTo Connect - Incoming PSTN calls issue in Brazil

Detected by Pingoru
Aug 20, 2025, 05:58 PM UTC
Resolved
Aug 20, 2025, 06:21 PM UTC
Duration
23m
Affected: PSTN Calls - Inbound
Timeline · 4 updates
  1. investigating Aug 20, 2025, 05:58 PM UTC

    We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 20, 2025, 06:03 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 20, 2025, 06:13 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 20, 2025, 06:21 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 31, 2025

GoTo App/Web - inbound/outbound call failure

Detected by Pingoru
Jul 31, 2025, 02:54 PM UTC
Resolved
Jul 31, 2025, 03:10 PM UTC
Duration
16m
Affected: VoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect Mobile
Timeline · 4 updates
  1. investigating Jul 31, 2025, 02:54 PM UTC

    We are aware of reports where a subset of GoTo Connect users have been unable to place/receive calls on GoTo App and GoTo Web. Our engineers are investigating the issue, and we will provide an update as more details become available. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 31, 2025, 03:00 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jul 31, 2025, 03:03 PM UTC

    Our engineers have corrected the issue and we are receiving reports that calling is working as expected. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jul 31, 2025, 03:10 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 30, 2025

GoToMyPC Host page is not loading

Detected by Pingoru
Jul 30, 2025, 02:04 PM UTC
Resolved
Jul 30, 2025, 04:07 PM UTC
Duration
2h 2m
Affected: GoToMyPC
Timeline · 4 updates
  1. investigating Jul 30, 2025, 02:04 PM UTC

    We are actively investigating reports that some GoToMyPC customers may be experiencing issue with GoToMyPC Mycomputer Page. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 30, 2025, 02:30 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jul 30, 2025, 03:35 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jul 30, 2025, 04:07 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 24, 2025

GoTo Connect - Multiple notifications of inbound calls in APAC

Detected by Pingoru
Jul 24, 2025, 01:39 AM UTC
Resolved
Jul 24, 2025, 05:10 AM UTC
Duration
3h 31m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - Inbound
Timeline · 6 updates
  1. investigating Jul 24, 2025, 01:39 AM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing multiple notifications when receiving inbound calls in the GoTo Connect app. Investigation so far shows that the issue is limited to the APAC region. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jul 24, 2025, 02:05 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution with a PSTN partner. We will provide another update shortly.

  3. identified Jul 24, 2025, 03:00 AM UTC

    Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.

  4. identified Jul 24, 2025, 04:16 AM UTC

    Our engineers keep working with the PSTN peer toward a resolution. We will provide another update shortly.

  5. monitoring Jul 24, 2025, 04:28 AM UTC

    Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved Jul 24, 2025, 05:10 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major July 9, 2025

Pro and Central Login error

Detected by Pingoru
Jul 09, 2025, 05:30 AM UTC
Resolved
Jul 09, 2025, 05:53 AM UTC
Duration
22m
Affected: Pro/CentralHamachi
Timeline · 4 updates
  1. investigating Jul 09, 2025, 05:30 AM UTC

    We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" while logging in to their accounts.

  2. identified Jul 09, 2025, 05:34 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jul 09, 2025, 05:42 AM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jul 09, 2025, 05:53 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major May 16, 2025

GoTo Connect - Inbound and outbound calls failing in Brazil

Detected by Pingoru
May 16, 2025, 05:07 PM UTC
Resolved
May 17, 2025, 03:13 PM UTC
Duration
22h 5m
Affected: PSTN Calls - InboundPSTN Calls - Outbound
Timeline · 6 updates
  1. investigating May 16, 2025, 05:07 PM UTC

    We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified May 16, 2025, 05:14 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified May 16, 2025, 05:17 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified May 16, 2025, 06:50 PM UTC

    Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact. We will provide another update shortly.

  5. identified May 16, 2025, 09:54 PM UTC

    Our engineers have already implemented mitigation and workaround measures to help minimize the impact. However, we remain dependent on our PSTN peer to fully resolve the issue. We are monitoring the situation closely and will provide updates as new information becomes available.

  6. resolved May 17, 2025, 03:13 PM UTC

    We have confirmed with the affected PSTN peer that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major May 6, 2025

GoTo Connect Integrations - missing call events report

Detected by Pingoru
May 06, 2025, 12:49 PM UTC
Resolved
May 06, 2025, 01:39 PM UTC
Duration
50m
Affected: GoTo Connect API
Timeline · 4 updates
  1. investigating May 06, 2025, 12:49 PM UTC

    We are actively investigating reports that some Integrations customers may be experiencing missing call events report. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified May 06, 2025, 01:06 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring May 06, 2025, 01:18 PM UTC

    Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved May 06, 2025, 01:39 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. Our engineers recovered a vast majority of the missing events but lost some mostly between May 5th 23:30 and 23:45 UTC We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major May 5, 2025

Grasshopper - Issues with outbound calls

Detected by Pingoru
May 05, 2025, 12:50 PM UTC
Resolved
May 05, 2025, 01:48 PM UTC
Duration
57m
Affected: Grasshopper
Timeline · 5 updates
  1. investigating May 05, 2025, 12:50 PM UTC

    We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper service. Our engineers are working to identify the issue and will provide another update shortly.

  2. investigating May 05, 2025, 01:06 PM UTC

    We are actively investigating reports that some Grasshopper customers may be experiencing issues with outbound calls not connecting properly. Our engineers are working to identify the issue and will provide another update shortly.

  3. identified May 05, 2025, 01:26 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  4. monitoring May 05, 2025, 01:34 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  5. resolved May 05, 2025, 01:48 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major April 18, 2025

Pro and Central - "D error" when downloading the MSI for remote control or add computer functions.

Detected by Pingoru
Apr 18, 2025, 08:14 AM UTC
Resolved
Apr 18, 2025, 09:24 AM UTC
Duration
1h 10m
Affected: Pro/Central
Timeline · 4 updates
  1. investigating Apr 18, 2025, 08:14 AM UTC

    We are actively investigating reports that some Pro and Central customers may be experiencing a "D error" when downloading the MSI for remote control or add computer functions. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Apr 18, 2025, 08:53 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Apr 18, 2025, 09:09 AM UTC

    Our engineers have corrected the issue, and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Apr 18, 2025, 09:24 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major March 28, 2025

GoTo Connect - Issue establishing calls

Detected by Pingoru
Mar 28, 2025, 02:29 PM UTC
Resolved
Mar 28, 2025, 03:28 PM UTC
Duration
59m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 5 updates
  1. investigating Mar 28, 2025, 02:29 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Mar 28, 2025, 02:45 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified Mar 28, 2025, 03:04 PM UTC

    Our engineers are investigating possible actions to mitigate the impacts of the current problem and are receiving reports that the situation is improving. We will provide another update shortly.

  4. monitoring Mar 28, 2025, 03:12 PM UTC

    Our engineers have corrected the issue and we are monitoring the improvement in establishing calls. We will continue monitoring the situation and provide a final update shortly.

  5. resolved Mar 28, 2025, 03:28 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major March 25, 2025

GoTo Connect - Call Issue in South America

Detected by Pingoru
Mar 25, 2025, 02:55 PM UTC
Resolved
Mar 25, 2025, 06:18 PM UTC
Duration
3h 23m
Affected: PSTN Calls - InboundPSTN Calls - Outbound
Timeline · 5 updates
  1. investigating Mar 25, 2025, 02:55 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing issues making or receiving calls in the South America region. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Mar 25, 2025, 02:59 PM UTC

    Our engineers have identified an issue with one of our PSTN peers in the region and are now actively working towards a resolution. We will provide another update shortly.

  3. identified Mar 25, 2025, 04:38 PM UTC

    Our engineers have identified the issue and are continuing to work toward a resolution. We will provide another update shortly.

  4. monitoring Mar 25, 2025, 04:54 PM UTC

    Our engineers have implemented improvements to routing of these calls and we are monitoring for any lingering effects. We will continue monitoring the situation and provide a final update shortly.

  5. resolved Mar 25, 2025, 06:18 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major March 25, 2025

Rescue - SSO login issues

Detected by Pingoru
Mar 25, 2025, 07:54 AM UTC
Resolved
Mar 25, 2025, 08:24 AM UTC
Duration
29m
Affected: Rescue
Timeline · 4 updates
  1. investigating Mar 25, 2025, 07:54 AM UTC

    We are actively investigating reports that some Rescue customers may be experiencing issues with logging into the LMI Rescue application via SSO. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Mar 25, 2025, 08:11 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Mar 25, 2025, 08:12 AM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Mar 25, 2025, 08:24 AM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major March 12, 2025

GoTo Connect VoIP Phone Calls - Call Issues in Brazil

Detected by Pingoru
Mar 12, 2025, 08:36 PM UTC
Resolved
Mar 12, 2025, 08:48 PM UTC
Duration
12m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 3 updates
  1. investigating Mar 12, 2025, 08:36 PM UTC

    We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

  2. monitoring Mar 12, 2025, 08:44 PM UTC

    Our engineers are monitoring improvement and recovery for call establishment in Brazil and alls services are now functional and are continuing to investigate on the root cause of the issue. We will continue monitoring the situation and provide a final update shortly.

  3. resolved Mar 12, 2025, 08:48 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Read the full incident report →

Notice February 25, 2025

GoTo Assist Corporate - Session Connection Issue

Detected by Pingoru
Feb 25, 2025, 06:39 PM UTC
Resolved
Feb 25, 2025, 06:39 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 25, 2025, 06:39 PM UTC

    From February 25, 17:25 UTC to 18:05 UTC (24h), a subset of GoTo Assist Corporate customers may have experienced issues with session initiation and connection. As soon as the root cause was identified, it was promptly resolved. We have confirmed that the issue has been fully resolved, and all systems are now operating at 100% capacity. We will conduct an internal investigation into this issue and implement necessary improvements to our systems to help prevent or minimize future occurrences.

Read the full incident report →

Major February 18, 2025

Multiple GoTo Products - Issues starting sessions

Detected by Pingoru
Feb 18, 2025, 03:45 PM UTC
Resolved
Feb 18, 2025, 07:00 PM UTC
Duration
3h 15m
Affected: GoTo MeetingGoTo WebinarGoTo TrainingGoTo Assist Remote support v4GoTo Assist Service DeskGoTo Assist Corporate
Timeline · 7 updates
  1. investigating Feb 18, 2025, 03:45 PM UTC

    We are actively investigating reports that some GoToMeeting, GoTo Webinar, GoTo Training as well as GoTo Assist customers may be experiencing issue starting sessions. Our engineers are working to identify the issue and will provide another update shortly.

  2. investigating Feb 18, 2025, 04:15 PM UTC

    We are actively investigating reports that some GoTo customers may be intermittent experiencing issues. These issues vary according to the product. For GoTo Meeting, Webinar and Training, as well as for GoTo Assist, we are seeing intermittent issues with starting and joining sessions. For GoTo Connect, calls are not affected, but customers may see issues with presence, fax and license provisioning. Our engineers are working to identify the issue and will provide another update shortly.

  3. identified Feb 18, 2025, 04:28 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  4. identified Feb 18, 2025, 05:04 PM UTC

    We are seeing some improvements in functionality of the different products which were affected by this issue. We will provide another update shortly.

  5. identified Feb 18, 2025, 05:36 PM UTC

    The teams are continuing to work on mitigation options for the various services, as well as trying to address the root cause of this issue. We will provide another update shortly.

  6. monitoring Feb 18, 2025, 05:42 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  7. resolved Feb 18, 2025, 07:00 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major January 28, 2025

Central and Pro -Trial and Purchase Services Currently Unavailable

Detected by Pingoru
Jan 28, 2025, 10:47 AM UTC
Resolved
Jan 28, 2025, 12:59 PM UTC
Duration
2h 12m
Affected: Pro/CentralGoToMyPC
Timeline · 5 updates
  1. investigating Jan 28, 2025, 10:47 AM UTC

    We are actively investigating reports that some Central and Pro customers attempting to purchase and start a trial within the product may be experiencing issues. Please note customers can still proceed with purchases or trials through logmein.com. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jan 28, 2025, 10:55 AM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. identified Jan 28, 2025, 11:32 AM UTC

    Our engineers continue to work towards resolution. We will provide another update shortly. Thank you for your continued patience

  4. monitoring Jan 28, 2025, 12:50 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  5. resolved Jan 28, 2025, 12:59 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Minor January 22, 2025

GoTo Meeting Audio Issues

Detected by Pingoru
Jan 22, 2025, 04:59 PM UTC
Resolved
Jan 22, 2025, 04:59 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 22, 2025, 04:59 PM UTC

    During a period between 18:10 and 19:40 UTC on January 21, a subset of GoTo Meeting and GoTo Training customers may have experienced audio issues during their sessions. This includes delays in audio connection as well as no audio in some rare cases. We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

Read the full incident report →

Major January 19, 2025

GoTo - Multiple services impacted

Detected by Pingoru
Jan 19, 2025, 08:23 PM UTC
Resolved
Jan 19, 2025, 09:13 PM UTC
Duration
49m
Affected: VoIP Calls - DeskphonesContact CenterGoTo MeetingVoIP Calls - GoTo Connect WebGoTo WebinarGoTo Meeting APIGoTo Assist Remote Support v5VoIP Calls - GoTo Connect MobileGoTo TrainingGoTo Training APIPSTN Calls - InboundOpenVoiceGoTo Webinar APIPSTN Calls - OutboundGoTo Connect APIGoTo Assist Service Desk APIGoTo Assist Remote Support APIGoTo Assist Corporate APIGoTo Developer Center FrontendAdmin API
Timeline · 4 updates
  1. investigating Jan 19, 2025, 08:23 PM UTC

    Wr are aware of and investigating reports of multiple services impacted, including meetings, Contact Center, and voice services. Our engineers are working to identify the issue and will provide another update shortly.reports o

  2. investigating Jan 19, 2025, 08:52 PM UTC

    We are aware of and actively investigating reports that multiple services are down. Our engineers are investigating these, and we will provide update shortly.

  3. monitoring Jan 19, 2025, 09:04 PM UTC

    Our engineers have implemented a correction, and we are seeing impacted services beginning to recover. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jan 19, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025

GoTo App missing Messaging tab

Detected by Pingoru
Jan 14, 2025, 05:35 PM UTC
Resolved
Jan 14, 2025, 06:38 PM UTC
Duration
1h 2m
Affected: Messaging - SMSMessaging - Chat
Timeline · 4 updates
  1. investigating Jan 14, 2025, 05:35 PM UTC

    We are actively investigating reports that some users may be missing the Messaging tab Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Jan 14, 2025, 05:51 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Jan 14, 2025, 06:14 PM UTC

    We have implemented a fix and are currently monitoring the improvements. If your account is affected, please log out and log back in to regain access to the messaging tab. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Jan 14, 2025, 06:38 PM UTC

    Access to the messaging tab has been restored. If your account was affected, please log out and log back in to regain access. Alternatively, you can continue to use the GoTo mobile app to access your messages. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →

Major December 16, 2024

GoToConnect and GoToMyPC - Service issues

Detected by Pingoru
Dec 16, 2024, 08:15 PM UTC
Resolved
Dec 16, 2024, 10:18 PM UTC
Duration
2h 2m
Affected: VoIP Calls - DeskphonesVoIP Calls - GoTo Connect WebVoIP Calls - GoTo Connect MobilePSTN Calls - InboundPSTN Calls - Outbound
Timeline · 6 updates
  1. investigating Dec 16, 2024, 08:15 PM UTC

    We are actively investigating reports that some GoTo Connect customers may be experiencing issues with their services, including Contact Center. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Dec 16, 2024, 08:30 PM UTC

    Our engineers have identified an issue with a cloud provider, which impacts GoTo Connect as well as GoToMyPC. The team is currently working on mitigating impacts.

  3. identified Dec 16, 2024, 09:21 PM UTC

    Our engineers are continuing to try to mitigate the issue and are seeing improvement for GoTo Connect services. Some GoToMyPC customers are still experiencing issues accessing the product at this time. We will provide another update shortly.

  4. identified Dec 16, 2024, 09:53 PM UTC

    We are seeing complete recovery for GoToConnect services. There are still some lingering issues with GoToMyPC and the team is still addressing these.

  5. monitoring Dec 16, 2024, 10:11 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  6. resolved Dec 16, 2024, 10:18 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Read the full incident report →