GoToConnect incident

GoTo Connect - Incoming PSTN calls issue in Brazil

Major Resolved View vendor source →

GoToConnect experienced a major incident on August 20, 2025 affecting PSTN Calls - Inbound, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2025, 05:58 PM UTC
Resolved
Aug 20, 2025, 06:21 PM UTC
Duration
23m
Detected by Pingoru
Aug 20, 2025, 05:58 PM UTC

Affected components

PSTN Calls - Inbound

Update timeline

  1. investigating Aug 20, 2025, 05:58 PM UTC

    We are actively investigating reports that some GoTo Connect customers might be experiencing incoming call issues in Brazil. Our engineers are working to identify the issue and will provide another update shortly.

  2. identified Aug 20, 2025, 06:03 PM UTC

    Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

  3. monitoring Aug 20, 2025, 06:13 PM UTC

    Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

  4. resolved Aug 20, 2025, 06:21 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.