GoToConnect incident
Grasshopper - Issue with web portal and outgoing calls
GoToConnect experienced a major incident on August 20, 2025 affecting Grasshopper, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2025, 06:19 PM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app. Our engineers are working to identify the issue and will provide another update shortly.
- identified Aug 20, 2025, 06:33 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring Aug 20, 2025, 07:06 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved Aug 20, 2025, 07:33 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.