GoTo incident

GoTo Resolve, GotoAssist v5 and Live Lens - degradation in the recording service

Notice Resolved View vendor source →

GoTo experienced a notice incident on January 14, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 02:33 PM UTC
Resolved
Jan 14, 2025, 10:30 AM UTC
Duration
—
Detected by Pingoru
Jan 14, 2025, 02:33 PM UTC

Update timeline

  1. resolved Jan 14, 2025, 02:33 PM UTC

    Between 9:30 and 10:30 UTC there was a degradation in the recording service. Some session recordings could have failed during this time.