GoTo experienced a major incident on May 5, 2025 affecting Grasshopper, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2025, 12:50 PM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing issues with the Grasshopper service. Our engineers are working to identify the issue and will provide another update shortly.
- investigating May 05, 2025, 01:06 PM UTC
We are actively investigating reports that some Grasshopper customers may be experiencing issues with outbound calls not connecting properly. Our engineers are working to identify the issue and will provide another update shortly.
- identified May 05, 2025, 01:26 PM UTC
Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 05, 2025, 01:34 PM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 05, 2025, 01:48 PM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.