Gorilla Experiment Builder incident

Gorilla Platform unresponsive

Major Resolved View vendor source →

Gorilla Experiment Builder experienced a major incident on October 3, 2023 affecting Gorilla Platform, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 03, 2023, 02:38 PM UTC
Resolved
Oct 03, 2023, 03:40 PM UTC
Duration
1h 2m
Detected by Pingoru
Oct 03, 2023, 02:38 PM UTC

Affected components

Gorilla Platform

Update timeline

  1. investigating Oct 03, 2023, 03:03 PM UTC

    Unusually high load on a supporting service is impacting the performance of the platform, including some periods of unresponsiveness. We are looking into this as a matter of priority

  2. resolved Oct 03, 2023, 06:16 PM UTC

    Services have restored to normal operations. While the root cause remains unclear, we'll be taking steps to mitigate any future reoccurrences so we can continue to investigate the issue thoroughly.