Gorilla Experiment Builder incident
Disruption to content loading
Gorilla Experiment Builder experienced a notice incident on July 30, 2024 affecting Gorilla Platform, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 30, 2024, 12:28 PM UTC
Azure (our cloud service provider) are experiencing issues with their CDN (Content Delivery Network) and associated services. As we use Azure's CDN to stream task/questionnaire assets such as image/videos etc. as well as some core definition/manifest files within the tooling, some tasks/questionnaires and experiments are now failing to load. Stimuli failing to load or tasks/questionnaires failing to load with the No-Mani-1 error are symptomatic of this issue. We are closely monitoring the situation on Azure and can only ask for the continued patience and understanding of our users while Azure works to resolve the core issues!
- monitoring Jul 30, 2024, 02:56 PM UTC
Now that sufficient access to Azure has returned, we've deployed a code change to temporarily remove the affected services from our workflow. Task/Questionnaires and Experiments should now function correctly (though may take slightly longer to load than normal!) We're continuing to monitor the issue, to make sure no other problems arise!
- resolved Jul 30, 2024, 03:53 PM UTC
While the wider issues with Azure persist, our fixes to circumvent the affected resources (Azure CDN's) seems to have worked as desired! Once the main issue on Azure is resolved, we'll reinstate the CDN's, which should bring stimuli load times back down to normal levels!