GoodTime experienced a minor incident on March 23, 2023, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 23, 2023, 03:47 PM UTC
Some users are reporting slowness and errors when attempting to schedule candidates. Our Engineering team is investigating this issue and we'll provide an update as soon as we have one.
- identified Mar 23, 2023, 04:04 PM UTC
Our Engineering team has identified the issue and we are working to implement a fix now.
- monitoring Mar 23, 2023, 04:47 PM UTC
We have implemented a few fixes and users are seeing processes improve. We will continue to monitor the situation and apply fixes as needed.
- resolved Mar 23, 2023, 07:54 PM UTC
This incident has been resolved. We will continue to monitor system performance. Thank you for your patience!
- postmortem Apr 23, 2023, 03:39 AM UTC
The new scheduling service experienced connection issues with the Redis key-value store and froze as a result. The team identified a short term fix and deployed it.