GoodTime incident

Greenhouse UI Issue - Goodtime buttons are not displayed

Notice Resolved View vendor source →

GoodTime experienced a notice incident on August 20, 2024 affecting Greenhouse, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 05:28 PM UTC
Resolved
Aug 22, 2024, 08:24 PM UTC
Duration
2d 2h
Detected by Pingoru
Aug 20, 2024, 05:28 PM UTC

Affected components

Greenhouse

Update timeline

  1. investigating Aug 20, 2024, 05:28 PM UTC

    Greenhouse updated their UI - As a result, the buttons "Open in Goodtime" and "Message in Goodtime" are only visible when the user scrolls down in the Candidate Profile UI. To avoid the issues, we are asking all our Greenhouse customers to switch to the legacy profile in the Greenhouse Settings page. A link for the Settings page is provided in the upper right corner of the Candidate Profile UI

  2. investigating Aug 20, 2024, 05:29 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 20, 2024, 05:29 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 22, 2024, 08:24 PM UTC

    Goodtime has released a new version of the Goodtime Greenhouse extension to address the issue. Please update your current version.