Golf Genius experienced a critical incident on July 4, 2018, lasting 12h 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 04, 2018, 03:15 PM UTC
We are currently experiencing a full system outage. We are investigating the problem
- investigating Jul 04, 2018, 03:26 PM UTC
We are continuing to investigate this issue.
- identified Jul 04, 2018, 04:27 PM UTC
We have identified the cause of the problem and we are working to restore the database now. We expect this process to take at least two hours. We will continue to provide regular updates with more specific timing.
- identified Jul 04, 2018, 05:13 PM UTC
The restoration process is now at 50%. We expect to be complete in one hour.
- identified Jul 04, 2018, 06:13 PM UTC
The database restoration is taking longer than expected. We don't currently have an estimate for restoration time. We will continue to post updates hourly.
- identified Jul 04, 2018, 07:14 PM UTC
Although database restoration is progressing, we do not currently have an estimate for completion time. We apologize for the inconvenience and we will continue to post updates hourly.
- identified Jul 04, 2018, 08:50 PM UTC
Database restoration continues to progress. Based on our best estimate at this stage, restoration should be completed by 9PM Eastern Time. We apologize for the inconvenience and we will post further updates as we have more information.
- identified Jul 05, 2018, 12:00 AM UTC
Database restoration continues to progress, but at a slower pace. At this time, we expect to be fully restored in the next several hours. We will issue updates every two hours until resolved.
- monitoring Jul 05, 2018, 02:11 AM UTC
We have resolved the unplanned system outage, the system is operational, and we are monitoring to ensure that the system is stable.
- resolved Jul 05, 2018, 03:22 AM UTC
This incident has been resolved.