Golf Genius incident

Text Messages - High Error Rate in Delivery

Critical Resolved View vendor source →

Golf Genius experienced a critical incident on June 9, 2021, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2021, 06:16 AM UTC
Resolved
Jun 09, 2021, 11:31 AM UTC
Duration
5h 14m
Detected by Pingoru
Jun 09, 2021, 06:16 AM UTC

Update timeline

  1. identified Jun 09, 2021, 06:16 AM UTC

    We are investigating elevated error rates in outgoing text messages. We are using Twilio as an external provider for outgoing text messages and are currently working on a resolution with them. All other components of the platform are unaffected.

  2. monitoring Jun 09, 2021, 08:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 09, 2021, 11:31 AM UTC

    This incident has been resolved.