Golf Genius incident

Text Messages - High Error Rate in Delivery

Critical Resolved View vendor source →

Golf Genius experienced a critical incident on June 10, 2021, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2021, 09:03 AM UTC
Resolved
Jun 10, 2021, 12:41 PM UTC
Duration
3h 37m
Detected by Pingoru
Jun 10, 2021, 09:03 AM UTC

Update timeline

  1. investigating Jun 10, 2021, 09:03 AM UTC

    We are investigating elevated error rates in outgoing text messages. We are using Twilio as an external provider for outgoing text messages and are currently working on a resolution with them. All other components of the platform are unaffected.

  2. identified Jun 10, 2021, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 10, 2021, 09:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 10, 2021, 12:41 PM UTC

    This incident has been resolved.