Golf Genius incident

AWS issue causing PDF delivery and file uploads outage

Critical Resolved View vendor source →

Golf Genius experienced a critical incident on December 7, 2021 affecting PDF and Print Services and File Uploads, lasting 10h 3m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:47 PM UTC
Resolved
Dec 08, 2021, 02:51 AM UTC
Duration
10h 3m
Detected by Pingoru
Dec 07, 2021, 04:47 PM UTC

Affected components

PDF and Print ServicesFile Uploads

Update timeline

  1. identified Dec 07, 2021, 04:47 PM UTC

    AWS is currently experiencing an increased number of API issues. As a result, customers are unable to download generated reports and other documents, upload documents or images. We are monitoring the issue and will provide updates as we receive them.

  2. monitoring Dec 07, 2021, 05:58 PM UTC

    File uploads and downloads including reports, spreadsheets, and images are now operating as normal. However, AWS (Amazon Web Services) has not yet confirmed that the issue has been fully resolved. We will continue to monitor and update as necessary.

  3. resolved Dec 08, 2021, 02:51 AM UTC

    This incident has been resolved.