Golf Genius incident

PDF and Printing Services Error

Critical Resolved View vendor source →

Golf Genius experienced a critical incident on March 29, 2022 affecting PDF and Print Services, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2022, 01:23 PM UTC
Resolved
Mar 29, 2022, 02:12 PM UTC
Duration
49m
Detected by Pingoru
Mar 29, 2022, 01:23 PM UTC

Affected components

PDF and Print Services

Update timeline

  1. identified Mar 29, 2022, 01:23 PM UTC

    Our third party provider DocRaptor has identified an internal issue that affects our PDF and Printing Services.

  2. identified Mar 29, 2022, 01:25 PM UTC

    We are continuing to monitor updates from DocRaptor.

  3. monitoring Mar 29, 2022, 01:52 PM UTC

    DocRaptor provided a fix for the problem. The PDF and Printing services are back up, and we are monitoring them.

  4. resolved Mar 29, 2022, 02:12 PM UTC

    The incident has been resolved. The PDF and Printing services are up.