GoFormz incident

PDF Service degraded performance

Minor Resolved View vendor source →

GoFormz experienced a minor incident on October 24, 2019 affecting Web App and API (v2), lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2019, 03:41 PM UTC
Resolved
Oct 25, 2019, 05:48 PM UTC
Duration
1d 2h
Detected by Pingoru
Oct 24, 2019, 03:41 PM UTC

Affected components

Web AppAPI (v2)

Update timeline

  1. identified Oct 24, 2019, 03:41 PM UTC

    GoFormz engineering is working to mitigate platform issues involving PDF creation and delivery via email. We will update this status as services stabilize.

  2. monitoring Oct 24, 2019, 10:50 PM UTC

    GoFormz engineering has implemented a configuration change and our PDF services have stabilized. Although PDF creation and email delivery has returned to normal operations, we continue to monitor these systems.

  3. resolved Oct 25, 2019, 05:48 PM UTC

    This incident has been resolved.