GoFormz experienced a minor incident on November 11, 2019 affecting Automated Workflows, lasting 3d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 11, 2019, 05:32 PM UTC
GoFormz engineering has identified intermittent a database connection errors impacting our Workflow services that may cause some workflow to fail. Work is being done to stabilize the database connections and bring these services back to normal operating behavior. We will update this status message and this incident progresses.
- monitoring Nov 12, 2019, 03:22 AM UTC
Connection errors have ceased and workflow performance has stabilized.
- resolved Nov 14, 2019, 09:54 PM UTC
This incident has been resolved. GoFormz engineering has determined that this incident was caused by intermittent connection issues with MongoDB. To limit further exposure to this type issue impacting customers, we have modified configurations and strengthened monitoring of these connections.