GoFormz incident

Partial disruption to account login

Major Resolved View vendor source →

GoFormz experienced a major incident on November 19, 2019 affecting Web App and Mobile Sync API, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2019, 06:55 PM UTC
Resolved
Nov 19, 2019, 11:00 PM UTC
Duration
4h 5m
Detected by Pingoru
Nov 19, 2019, 06:55 PM UTC

Affected components

Web AppMobile Sync API

Update timeline

  1. investigating Nov 19, 2019, 07:12 PM UTC

    We are currently experiencing an issue with our Account services that can impact login (mobile and web) and some website functions. We will update this message as the issue progresses.

  2. monitoring Nov 19, 2019, 07:46 PM UTC

    Account services and related services have returned to normal after a rollback from a failed code release. We will continue monitoring services throughout the day.

  3. resolved Nov 19, 2019, 11:00 PM UTC

    After successful code rollback, all services have remained stable.