GoFormz experienced a critical incident on April 24, 2020 affecting Web App and Automated Workflows and 1 more component, lasting 10h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2020, 12:58 PM UTC
We are currently investigating this issue.
- identified Apr 24, 2020, 01:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 24, 2020, 05:12 PM UTC
At approximately 5:00 am PST, GoFormz experienced a temporary outage that prevented access to the GoFormz website and sync services within the GoFormz application. This outage was due to a delay in the renewal process of an authentication certificate, which has now been successfully resolved. The service disruption lasted approximately four hours. We sincerely apologize for any inconvenience.
- monitoring Apr 24, 2020, 11:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 24, 2020, 11:32 PM UTC
This incident has been resolved.