GoFormz experienced a major incident on November 3, 2020 affecting Mobile Sync API, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 03, 2020, 04:23 PM UTC
Between approximately 7:51 AM and 8:10 AM PST, GoFormz experienced intermittent issues when logging in to and syncing data on mobile devices. GoFormz Engineering has resolved this issue and we are continuing to monitor this incident as we investigate the root cause. All services are operational.
- resolved Nov 04, 2020, 07:34 PM UTC
After investigating this issue, GoFormz Engineering adjusted autoscaling configurations to mitigate the impact of a similar event on our platform. This issue is now resolved, but we are continuing to monitor each service moving forward. Please reach out to GoFormz Support at [email protected] if you have any further questions.