GoFormz incident
SendGrid Partial Outage: Increased Bounces for Google Domains
GoFormz experienced a minor incident on December 15, 2020 affecting Email Delivery, lasting 17h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2020, 10:06 PM UTC
The GoFormz email delivery provider, SendGrid, is currently experiencing an issue when delivering emails to some Google domains. Please see the below update from the SendGrid Status page. SendGrid Status Page - Dec 15, 13:44 PST - https://status.sendgrid.com/ "Due to a third party incident starting around 12PM MT, users sending mail to domains with Google mx records may experience an increased number of bounces due to the response code that is being returned. Our engineers have identified the issue and are working towards mitigating the impact. We will provide updates as they become available. Thank you for your patience.
- resolved Dec 16, 2020, 03:25 PM UTC
This issue has been resolved as of Dec 15, 2020 17:24 PST. Please see the below statement from SendGrid (https://status.sendgrid.com/incidents/q8z2lk11r24g) "We have received confirmation from our third party that this issue has been resolved. Users can now reattempt mail sends to domains with Google mx records. Please note some users may continue to see impacted mails listed as suppressed. Our engineers will be continuing to focus efforts on correcting this as soon as possible. We sincerely apologize for the inconvenience and thank you for your patience"