GoFormz incident

Degraded Performance of Web App Login services and Workflow expected behavior

Major Resolved View vendor source →

GoFormz experienced a major incident on March 20, 2024 affecting Web App and Automated Workflows, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 05:08 PM UTC
Resolved
Mar 21, 2024, 08:20 PM UTC
Duration
1d 3h
Detected by Pingoru
Mar 20, 2024, 05:08 PM UTC

Affected components

Web AppAutomated Workflows

Update timeline

  1. identified Mar 20, 2024, 05:08 PM UTC

    GoFormz is currently experiencing two issues impacting our workflow and login services for some customers: Issue 1: Certain workflows are modifying forms unintentionally when executed. Issue 2: Some users attempting to access the GoFormz Web App are experiencing login issues preventing them from moving forward into the app We have identified the source of both issues and are taking steps to resolve them as quickly as possible.

  2. monitoring Mar 20, 2024, 08:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 21, 2024, 08:20 PM UTC

    This incident has been resolved. A postmortem update detailing the resolution will be issued next week.