GoFormz incident

GoFormz iOS app version 4.0.777 is experiencing a partial outage when opening app (only impacting devices using iOS 18)

Major Resolved View vendor source →

GoFormz experienced a major incident on October 4, 2024 affecting iOS App, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2024, 02:27 PM UTC
Resolved
Oct 04, 2024, 05:53 PM UTC
Duration
3h 26m
Detected by Pingoru
Oct 04, 2024, 02:27 PM UTC

Affected components

iOS App

Update timeline

  1. investigating Oct 04, 2024, 02:27 PM UTC

    GoFormz iOS app version 4.0.777 is experiencing a partial outage when opened using an iOS 18-enabled device. We are working to release a new iOS app version as soon as possible, removing the root cause of this occurrence.

  2. identified Oct 04, 2024, 03:47 PM UTC

    We have identified the source of the issue and are working to release a fixed iOS mobile app version.

  3. resolved Oct 04, 2024, 05:53 PM UTC

    This issue has been resolved, and a new iOS GoFormz app version is available to download from the App Store. If you are using a device running iOS 18 or higher, please update your GoFormz app to version 4.0.789 as soon as possible. A postmortem of this incident will be shared shortly.

  4. postmortem Oct 04, 2024, 06:06 PM UTC

    On Oct 4, 2024, an issue was identified affecting users’ ability to log in when using an iOS 18\+ device. This issue did not impact users already logged into the GoFormz app or using an iOS version before iOS 18. The root cause of this issue was a workaround implemented yesterday \(10/3/24\) in the GoFormz mobile app version 4.0.777 to accommodate compatibility with iOS 18 beta versions. However, Apple also recently updated iOS 18\+ devices to address the workaround’s original need, causing the fix applied for the beta versions to exhibit unexpected behavior and prevent users from logging in. To resolve this issue, GoFormz released a new iOS mobile app version \(v.4.0.789\) that removes this code and operates as expected. The GoFormz team is focusing on implementing adjustments to our internal mobile release testing processes to prevent incidents like this from occurring again.