GoFormz experienced a major incident on March 3, 2025 affecting Web App and iOS App and 1 more component, lasting 6h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 03, 2025, 03:59 PM UTC
Some accounts may be experiencing intermittent issues when attempting to log in to the GoFormz platform. We are investigating the cause of these errors and will share an update shortly.
- monitoring Mar 03, 2025, 07:09 PM UTC
The root cause of this issue has been identified, and a fix has been implemented. All services are operating as expected. We are continuing to monitor performance.
- resolved Mar 03, 2025, 10:47 PM UTC
This issue is now resolved, as we have continued to see stable performance throughout the day. If you have any further questions, please contact your account manager or email [email protected].
- postmortem Mar 03, 2025, 10:47 PM UTC
At approximately 7:20 am PT on Monday, March 3rd, it was identified that some GoFormz users were experiencing errors when logging into the platform. The GoFormz Engineering team quickly investigated and found that Microsoft Azure released an update that impacted our CDN layer. At approximately 11:10 am PT on Monday, March 3rd, the GoFormz Engineering team implemented a fix and restored all users’ ability to access the GoFormz platform as expected. This issue is now resolved, as we have continued to see stable performance throughout the day. If you have any further questions, please contact your account manager or email [[email protected]](mailto:[email protected]).