GoFormz had 11 outages in the last 2 years totaling 591h 6m of downtime — averaging 0.5 incidents per month.
There were 11 GoFormz outages since December 26, 2024 totaling 591h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently experiencing an SSL certificate issue affecting www.goformz.com due to a recent domain migration. Visitors may see a browser warning when visiting the site while we complete domain verification and reissue the certificate. Our other domains and services are not impacted and continue to operate normally
This incident has been resolved.
We are currently investigating an issue with filtered datasource fields in our web app and mobile apps for some clients. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.
The GoFormz engineering team has identified the issue which is isolated to mobile, filtered Datasource fields only. The team is currently working on a fix, and will release updates shortly.
This incident has been resolved.
We are currently investigating an issue preventing users from logging into the GoFormz mobile app. Some users may experience issues accessing the app at this time. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.
This issue has now been fixed. If you are continuing to experience issues, please follow the resolution steps below. 1. Tap Login as usual. The app may attempt to load and then return you to the main screen. 2. Tap Login again. You should then be successfully signed in. If you continue to be unable to login, please contact your account representative or [email protected]. Our team is continuing to monitor the status and investigate the root cause of this behavior.
This incident has been resolved. A postmortem has been posted with further details about this incident.
**Postmortem - Mobile login Interruptions** **What Happened** On August 19, from 10:18 am to 10:46 am PT, some users experienced issues logging into the GoFormz mobile app. This was related to recent updates made in preparation for upcoming infrastructure enhancements aimed at improving system performance. **Resolution** Impacted users saw full resolution by 11:36am through a rollback of the sync service. On some devices, cached settings may have delayed full recovery. Pressing the login button again clears the cache and restores access. We are refining our release processes to ensure continued reliability during future platform improvements.
We are currently investigating an intermittent error that shows when accessing parts of the GoFormz Web App. Impact includes access to some pages of the Web App and Workflow/email delivery automations.
A fix has been implemented, and all services have been restored to operational status. We are continuing to monitor as performance remains stable.
This incident has been resolved. A post-mortem will be shared shortly.
### **Post-Incident Summary** On Sunday, August 3rd, GoFormz experienced a disruption impacting the Web Application, including access to certain pages and execution of automations \(Workflow and Template Events\). We understand how critical these functions are, and we sincerely apologize for the inconvenience this caused. ### **Incident Details** **What happened** Part of the GoFormz infrastructure responsible for the Web Application became unresponsive, causing intermittent failures when users attempted to access some pages and the related services mentioned above. **Resolution** Once the issue was identified, our engineering team worked closely with Microsoft Azure to isolate and remove the impacted infrastructure. We are continuing to closely monitor the impacted services. If you have any questions or are still experiencing issues, please reach out to our support team at [[email protected]](mailto:[email protected]) or your account representative.
Starting at approximately 8:00am Pacific time the GoFormz Web App platform began experience interrupted performance. This was resolved at approximately 8:30am Pacific time. We are continuing to monitor performance.
This issue is now resolved, and a post-mortem has been posted.
This incident has been resolved.
**What happened:** Starting at approximately 8:00 a.m. Pacific Time, the GoFormz Web App platform began experiencing intermittent performance issues. This was resolved at approximately 8:30am Pacific time. **Root cause:** Following today's regular production release, it was identified that a configuration of the management system supporting the web application was incorrect. The GoFormz Engineering team quickly resolved this issue, fixing the interruption. Please contact your account representative or [[email protected]](mailto:[email protected]) if you have any additional questions.
Some accounts may be experiencing intermittent issues when attempting to log in to the GoFormz platform. We are investigating the cause of these errors and will share an update shortly.
The root cause of this issue has been identified, and a fix has been implemented. All services are operating as expected. We are continuing to monitor performance.
This issue is now resolved, as we have continued to see stable performance throughout the day. If you have any further questions, please contact your account manager or email [email protected].
At approximately 7:20 am PT on Monday, March 3rd, it was identified that some GoFormz users were experiencing errors when logging into the platform. The GoFormz Engineering team quickly investigated and found that Microsoft Azure released an update that impacted our CDN layer. At approximately 11:10 am PT on Monday, March 3rd, the GoFormz Engineering team implemented a fix and restored all users’ ability to access the GoFormz platform as expected. This issue is now resolved, as we have continued to see stable performance throughout the day. If you have any further questions, please contact your account manager or email [[email protected]](mailto:[email protected]).
We are experiencing interrupted performance throughout several areas of the platform, due to a power outage impacting several Azure Datacenters. We will continue to monitor performance and availability. More Info available at Azure's status page - https://azure.status.microsoft/en-us/status
From Azure's Engineers: Starting at 18:44 UTC on 26 Dec 2024, there was a power incident in a portion of South Central US AZ03 which impacted one of the three physical AZ, affecting multiple services. We are currently investigating and attempting to restore the service More Info available at Azure's status page - https://azure.status.microsoft/en-us/status
As of 9:22 PM PST, all functionality on the GoFormz platform has been restored. Our engineers are continuing to investigate any potential impacts on our system. An ongoing incident at the Azure Datacenter persists, and we will continue to monitor our system's performance closely.
This incident has been resolved.