GoBright incident

Displays with Android OS 4.4-6.0 having connection issues

Minor Resolved View vendor source →

GoBright experienced a minor incident on August 27, 2021, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2021, 11:03 AM UTC
Resolved
Aug 27, 2021, 11:03 AM UTC
Duration
—
Detected by Pingoru
Aug 27, 2021, 11:03 AM UTC

Update timeline

  1. resolved Aug 27, 2021, 11:03 AM UTC

    Type: Incident Duration: 10 hours and 45 minutes Affected Components: T1B - Meet-Work-Visit (Europe), T2B - Meet-Work-Visit (Europe) Aug 27, 07:00:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 27, 08:00:00 GMT+0 - Identified - Due to upcoming changes in the root certification of the TLS certificates, the current certificates are cross-signed, to have proper support on older Android devices (4.4-6.0). Due to problems in the cross signing, only the new root CA was recognized, which is not trusted by the older Android devices (4.4-6.0). Aug 27, 11:03:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Aug 27, 17:45:00 GMT+0 - Resolved - We just resolved the issue!