GoBright incident

Zendesk support ticketing system & help center not reachable

Minor Resolved View vendor source →

GoBright experienced a minor incident on June 21, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:04 AM UTC
Resolved
Jun 21, 2022, 07:04 AM UTC
Duration
—
Detected by Pingoru
Jun 21, 2022, 07:04 AM UTC

Update timeline

  1. resolved Jun 21, 2022, 07:04 AM UTC

    Type: Incident Duration: 1 hour and 13 minutes Affected Components: Support ticket system & help center Jun 21, 07:04:42 GMT+0 - Investigating - Our ticketing and help center system (Zendesk) is currently experiencing problems, therefore the help center is not reachable and tickets might be delayed. Jun 21, 08:18:07 GMT+0 - Resolved - The issue at Zendesk / Cloudflare has been resolved. For reference the information from Cloudflare can be found [here](https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj). Jun 21, 07:30:19 GMT+0 - Monitoring - Our ticketing system Zendesk was having problems because of a problem with Cloudflare. Cloudflare has implemented a fix, and we are monitoring the results: https://www.cloudflarestatus.com/ For completeness, only our ticketing system and help center was affected. All of the GoBright platform (portal, app, etc.) was unaffected.