GoBright incident

Displays with Android OS 4.4-6.0 having connection issues

Minor Resolved View vendor source →

GoBright experienced a minor incident on August 27, 2021, lasting 10h 45m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2021, 07:00 AM UTC
Resolved
Aug 27, 2021, 05:45 PM UTC
Duration
10h 45m
Detected by Pingoru
Aug 27, 2021, 07:00 AM UTC

Update timeline

  1. investigating Aug 27, 2021, 07:00 AM UTC

    We are currently investigating this incident..

  2. identified Aug 27, 2021, 08:00 AM UTC

    Due to upcoming changes in the root certification of the TLS certificates, the current certificates are cross-signed, to have proper support on older Android devices (4.4-6.0). Due to problems in the cross signing, only the new root CA was recognized, which is not trusted by the older Android devices (4.4-6.0)..

  3. monitoring Aug 27, 2021, 11:03 AM UTC

    We implemented a fix and currently monitoring the result..

  4. resolved Aug 27, 2021, 05:45 PM UTC

    We just resolved the issue!.