Gmelius incident

Gmelius slow or unavailable

Critical Resolved View vendor source →

Gmelius experienced a critical incident on February 13, 2023 affecting Dashboard and API and 1 more component, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2023, 01:28 PM UTC
Resolved
Feb 13, 2023, 03:27 PM UTC
Duration
1h 58m
Detected by Pingoru
Feb 13, 2023, 01:28 PM UTC

Affected components

DashboardAPIExtension for GmailDatabases

Update timeline

  1. investigating Feb 13, 2023, 01:28 PM UTC

    We received reports saying that Gmelius is currently down or unavailable. This issue is under investigation.

  2. investigating Feb 13, 2023, 01:29 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 13, 2023, 01:48 PM UTC

    Our team deployed a temporary patch. Gmelius should now load again. We are still investigating the reasons why.

  4. monitoring Feb 13, 2023, 02:39 PM UTC

    The issue has been identified and a fix has been deployed. We are monitoring the results

  5. monitoring Feb 13, 2023, 02:40 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Feb 13, 2023, 03:27 PM UTC

    This incident has been resolved.