Gmelius incident

Ticketing visibility issue with Preview Pane enabled

Gmelius experienced a minor incident on November 16, 2023 affecting Extension for Gmail, lasting 5d 5h. The incident has been resolved; the full update timeline is below.

Started: Nov 16, 2023, 02:39 PM UTC
Resolved: Nov 21, 2023, 07:48 PM UTC
Duration: 5d 5h
Detected by Pingoru: Nov 16, 2023, 02:39 PM UTC

Affected components

Extension for Gmail

Update timeline

investigating Nov 16, 2023, 02:39 PM UTC

We are currently investigating an issue where the Gmelius functionalities available within the right sidebar of a Gmail conversation fail to display. This problem is due to a recent update of Gmail. Temporary workaround: Please turn off Preview pane in the meantime: https://support.google.com/mail/answer/9499937?hl=en
monitoring Nov 16, 2023, 08:36 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 21, 2023, 07:48 PM UTC

This incident has been resolved.