Glofox experienced a minor incident on February 26, 2021 affecting Glofox Application, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Glofox Application
Update timeline
- investigating Feb 26, 2021, 09:47 AM UTC
We are investigating reports that some customers are currently unable to load the ‘membership’ tab within a member profile in the admin dashboard. All other elements of the platform, including all member facing elements, are operating as expected. We are investigating these reports and will provide an update shortly.
- identified Feb 26, 2021, 09:57 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 26, 2021, 10:17 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 26, 2021, 10:43 AM UTC
This incident has been resolved.