Glofox experienced a major incident on April 12, 2021 affecting Glofox Application, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 12, 2021, 10:36 AM UTC
Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.
- identified Apr 12, 2021, 10:42 AM UTC
The issue has been identified and a fix is being implemented. We expect load times to return to normal very shortly. We apologise for the inconvenience caused.
- monitoring Apr 12, 2021, 11:15 AM UTC
Thank you for your patience - a fix has been implemented and is in the process of rolling out. Resumption of normal service across the Glofox Dashboard and Mobile Apps is imminent.
- monitoring Apr 12, 2021, 12:30 PM UTC
Thanks for your continued patience while we worked to resolve this. We’re now seeing significant improvements in performance and load times, which should allow you to now complete day to day tasks within the dashboard. We expect system performance and speed to return to normal levels over the course of the day.
- resolved Apr 12, 2021, 12:55 PM UTC
This incident has now been resolved and the platform is fully operational. We apologise for any inconvenience caused. If you need to contact our support team, you can do so via [email protected]