Glofox experienced a minor incident on October 8, 2021 affecting Glofox Application, lasting 31m. The incident has been resolved; the full update timeline is below.
Affected components
Glofox Application
Update timeline
- identified Oct 08, 2021, 09:36 AM UTC
Intermittent issues are being experienced when processing transactions, resulting in some transaction attempts returning a 'timeout' or 'connection refused' error. Our team have identified the cause of this issue and are working to resolve. Further updates will be available shortly.
- monitoring Oct 08, 2021, 09:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2021, 10:07 AM UTC
This incident has been resolved and all transactions should now flow through as normal. If any previous transactions were interrupted, you should now be able to retry them successfully. We apologise for the inconvenience.