Glofox incident
Degrated Performance - glofox payments - adding a new card to a customer
Glofox experienced a minor incident on December 21, 2022 affecting Glofox Payments, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Glofox Payments
Update timeline
- investigating Dec 21, 2022, 09:33 PM UTC
We're investigating reports that some glofox payments users may be unable to add new cards to customer profiles. Payment processing for cards that are already stored is unaffected, and recurring billing is occurring as normal.
- identified Dec 21, 2022, 09:50 PM UTC
We've identified the issue and are implementing a fix to allow new cards to be added.
- identified Dec 21, 2022, 10:47 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 21, 2022, 10:57 PM UTC
We've now implemented a fix and new cards can be successfully added to members. We're sorry for any inconvenience caused during this disruption. If you need further help, reach out to [email protected]