Glofox incident
Degraded performance: glofox platform & mobile apps
Glofox experienced a minor incident on January 16, 2023 affecting Glofox Application and Glofox Mobile, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 16, 2023, 04:41 PM UTC
Performance is currently degraded across the Glofox Dashboard and Mobile Apps. Loading is taking longer than normal as a result, and in some cases, the website is not responding. Our team are working on this at present and further updates will follow on status.glofox.com shortly.
- identified Jan 16, 2023, 04:46 PM UTC
We've identified the issue and are now working to resolve it.
- identified Jan 16, 2023, 05:28 PM UTC
We are continuing to work on a fix for this issue. While we complete this work, the 'Leads' and "Clients / Members' tab may not load. We expect this to be resolved and fully operational shortly. We apologize for the inconvenience in the meantime.
- identified Jan 16, 2023, 07:54 PM UTC
We’re continuing to work with our third party database hosting provider to resolve the performance issues we’re experiencing. Access to the ‘Leads’ and ‘Clients / Members’ tab has now been reinstated, however the Glofox dashboard and mobile apps may still continue to be slow to load at this time. We hope to have this resolved soon- we apologize for the inconvenience as we continue to work through this.
- monitoring Jan 16, 2023, 08:40 PM UTC
The performance on the Glofox Dashboard and Mobile Apps is now improving - we are continuing to monitor the situation until everything is fully back to normal.
- resolved Jan 16, 2023, 09:41 PM UTC
We have now confirmed that performance is back to normal and we apologize for any inconvenience caused by this.